Managing Equality & Diversity Programme

Managing diversity is about valuing differences. It is about treating people with dignity and allowing everyone to be able to perform to their level of ability. From the organisation perspective it means improved effectiveness and efficiency; for example customer relations can be much better. There has been a significant change in the expectation of customers in recent years. Both internal and external customers expect customer care, and they are themselves diverse, reflecting the structure of society in general. Diversity differs from the traditional view of equal opportunities because it covers a much wider framework than legal requirements; it is an important change of emphasis. All employees must accept the differences between individuals and the value the benefits that such diversity brings.

This management level diversity course is designed to introduce management to the businesses responsibilities for working with a diverse culture.

The course will cover processes such as recruitment, management liability, attrition as well as providing the underpinning skills and knowledge to understand diversity - race, gender, age and disability. All sessions to be highly interactive and based around debate and experiential learning

What we cover on this course:

• What does discrimination look like and sound like when it is about:

• Harassment - what is it and how does it affect people?

• Previous discrimination cases - were the judges right?

• Vicarious liability and Personal liability - cases in which the manager got caught out

• Stereotyping - Free your mind! What is it? How does it happen? What effect does it have? How can we stop ourselves doing it?

• What to do if you feel you are being discriminated against or harassed in the workplace

• What to do if someone tells you they are being discriminated against in the workplace

• Making management decisions with diversity in mind on issues such as:

  Recruitment

  Promotion

  Training

  Access to holidays/work rotas/religious holidays etc.

  Bonuses/treats/nights out

  ‘Punishments’

  Sick absence monitoring and action

• Case studies on diversity issues facing managers and action planning

• Carrying out impact assessments

Course certification: On successful completion of the course delegates will be awarded a certificate of attendance.

Course duration: one day

To download and print a course outline in pdf click here